Stay clear of the hazard
Move away from a sagging or unstable ceiling and keep people out of areas where water is near electrical equipment. Do not handle wet electrical devices or enter a damaged area to save possessions.
If water is entering or a roof opening is exposed, tell us that directly. Keep people safe while the access, temporary protection and repair needs are assessed.

An active leak can move a roofing concern to the front of your day. Start by describing where the water is appearing, whether covering is visibly missing and any immediate hazards you can see safely.
Call or use the request form to describe what is happening. Confirm availability, safe access and the expected arrival time before relying on a visit.
Move away from a sagging or unstable ceiling and keep people out of areas where water is near electrical equipment. Do not handle wet electrical devices or enter a damaged area to save possessions.
A room name, a description of the leak and an observation from the ground can start the request. There is no need to climb a ladder, enter an unsafe attic or get close to a damaged roof edge for photographs.
Temporary protection can limit exposure while permanent work is arranged. Its suitability and expected service depend on the opening, roof, fastening method and conditions; it needs an agreed follow-up.

An appropriately equipped person assesses whether a tarp or another cover can be secured without creating further hazards or directing water beneath it. The roof shape, opening and existing materials determine the arrangement. Its condition and follow-up need attention; no fixed number of days makes every tarp dependable.
Some openings can receive a compatible temporary patch or protective covering. That measure needs to suit the roof and the weather. It addresses exposure while the failed covering, flashing or supporting material awaits the permanent repair.
A limb or damaged framing can make access unsafe and can be carrying load in an unstable arrangement. Appropriate tree-removal and structural expertise may be needed to plan safe removal, support and repair together. Do not approach or attempt to move the debris yourself.
Keep clear of sagging ceilings and water near electrical equipment. Move belongings only when safe, and use appropriate emergency help for an immediate hazard. Drying or other interior mitigation may need to begin alongside temporary roof protection rather than waiting for all permanent work.
Wind, lightning, roof damage and the surrounding site can prevent immediate roof-level work. The person assessing the situation needs to determine when and how the roof can be approached.
Where appropriate, temporary protection addresses exposure while permanent work is arranged. Discuss which temporary measure suits the opening, how long it can remain in place and what follow-up work is needed.
Temporary protection is not the completed roof leak repair. The permanent scope needs to restore the damaged covering or detail and address affected layers beneath it.
An overnight visit needs confirmation. Describe the urgency when you call so availability and timing can be discussed. Immediate personal hazards need emergency services.
Do not climb onto a damaged or wet roof to install temporary protection. Falls, unstable material and weather exposure create hazards. Let appropriately equipped people assess safe access and the suitable measure.
Give the property location, where water appears and whether you can see an opening from a safe place. Mention any active safety concern and building-access arrangements without entering a hazardous area to investigate.
Tell us whether water is entering now and where it appears. Start the roofing request, and use emergency services separately for immediate danger.
(469) 489-5594Start with a free roof inspection.